JennicaCuba
29 Mar 2024
19 Feb 2024
Marea del Portillo, here I come... again!
Yes, I will soon be returning to Marea del Portillo, Cuba, again. I was there when the resort finally reopened on Dec. 6, after too many years, and I want to return before flights to/from Manzanillo end for the 2023-24 season.
I thought I'd timed my visit to occur while this tourism season was
still going strong. When I planned my trip, flights were available to
the middle of April 2024. However, Sunwing abruptly decided to truncate
the season and end flights to/from Manzanillo de Cuba in mid March
instead. Dec. 6 to March 20 is a VERY short season!
Without the Sunwing flights from Toronto and Montreal, the entire
Manzanillo airport will close. The next nearest Cuban airport is in
Holguin, which is about 4 hours away from the Marea/Pilón area. It is a
bit of a drive but there are a lot of interesting things to see along
the way! Sometimes, when I've flown via Holguin, I've stopped in
Manzanillo or Bayamo and, on occasion, stayed overnight in Holguin. All
three of those cities are interesting to visit.
After Sunwing pulled the plug on the more convenient Manzanillo flights,
the resort management team began exploring other transportation
options. They had hoped to be able to provide a package that would
include the airport transfer without adding to the cost. That,
unfortunately, has not yet proven possible. At this point, they're still
awaiting answers following a recent meeting in Bayamo with Sunwing
representatives.
Sunwing may not seem to care about this resort and the communities it
serves – I mean both the local community and the community of tourists –
but the resort managers definitely DO care. Abel Carcur, Yancel Pérez
and Ñusta Arévalo want to keep this resort open beyond March 20, and they are trying very hard to find a viable solution. Both Yancel and Ñusta live
in the area and have worked at the Marea del Portillo for quite some
time. Abel is new to the resort but not new to the tourism business, nor
to Cuba, although he's actually from Spain.
As well as working in the tourism industry in different capacities around the world, Abel Carcur also had a restaurant in his hometown of Lugo, Spain. |
Last year, some of you may have heard that a Spanish company was taking over the resort. I think that rumor may have arisen because Abel came from Spain to tour the facility; it was really just one Spanish guy who was hired by Blue Diamond to be the general manager. Rumors also circulated that the resort was being sold. Well, it was sort of a shell game because Sunwing owns Blue Diamond. They are rebranding it, not selling it... at least, not yet.
Abel has apparently been given a year to turn things around financially
but I have not been able to find out if that "year" begins next season
(Winter 2024-25) or if has already started. If the clock is now ticking
for Abel, then Sunwing should not have cut him off at the knees by
stopping flights to Manzanillo earlier than originally scheduled.
When I chatted with Abel in December, he explained that many changes
were pending, including the creation of two separate resorts on the same
property. Instead of the Marea del Portillo hotel and the Farallón del
Caribe hotel being under one big umbrella (Club Amigo Marea del
Portillo), each of the hotels would be marketed separately and would
cater to different clienteles. Then, if the Marea hotel's financial
picture did not improve, it would be sold and Sunwing would operate only
the Farallón.
However, I found it quite interesting to learn that Sunwing was not
footing the bill for all the renovation work that has been and is being
done at the facility. Abel said that, in his experience, the amount of
money being pumped into the resort is unprecedented. Since the Cubanacan
group actually owns the place (Sunwing is essentially a property
manager), it would seem that they want to keep this entire resort alive –
at least two of three hotels, that is. I have no idea about the future
of the third hotel, Punta Piedra, which is located a few kms to the
west, but I hope it doesn't fall into disrepair.
So, if Sunwing sells off the Marea hotel, would Cubanacan step in and
operate it? Perhaps. Could another international airline be found to fly
into Manzanillo. Maybe. At this point, I'm just speculating! Let's all
sing together: "Quizás, quizás, quizás...."
Blue Diamond has dual-personality, two-hotel resorts under the "Resonance" banner, which is the current plan for Marea del Portillo/Farallón del Caribe. |
Meanwhile, let's talk about what could happen after March 20. The resort could simply close. Or, it could be opened on weekends only for day use (no overnight accommodation). OR, in a scenario I want to be optimistic about, it could stay open and provide transportation from/to Holguin for clients with air/hotel vacation packages (Sunwing or another company). In this case, people could also book accommodation autonomously – no matter where they were traveling from or what airline they might be using. If a group arrived together, a Manzanillo-based company called Proyecto Guacanayabo could adeptly supply shuttle service.
Also, because their business includes guided tours to other parts of Cuba and event organization, they would have the chops to put together a nice mini-tour from Holguin to Marea del Portillo. Since Manzanillo is about halfway, it would be a great place to stop for a break that could include a meal and music, as well as beverages and baños, and, perhaps, a quick drive along the city's sculpture-studded malecón.
I realize that a 226-km drive from plane to bed is not ideal or, for those with certain health issues, even possible. Nonetheless, I would encourage you to keep an open mind about this idea and not negate it out of hand. Certainly, having an unexpected 4-hour bus ride is not nice but this would be organized and announced in advance. IF this mini-tour option can be worked out, I think it would be fun!
Let's stay positive and keep supporting Marea del Portillo as much as we can! On Feb. 28, I will again be heading for my favorite little resort, my second home and my Cuban cottage, as some folks call it. I will try to post a trip report by Easter... if I make it home and have time by then! While I'm there, I'll do my best to provide what updates I can about the resort and its future.
Keep smiling,
Jenny
This awesome vintage vehicle, equipped with modern, padded bus seats, can carry 12 people. |
6 Jan 2024
MY DEC. 6 MAREA TRIP REPORT: Not perfect but perfectly fine!
2023 MAREA DEL PORTILLO TRIP REPORT:
It wasn't perfect but it was perfectly fine!
TORONTO, DEC. 6, 2023, 6:15 A.M.
-------------------------------------------------
The first flight from Canada to Manzanillo de Cuba was loaded and ready
to roll down the Pearson airport runway when the pilot introduced
himself on the intercom and informed us that we were overweight. Okay,
he didn't mean that we, the people, were overweight; he meant the plane
was overloaded.
The solution was to unload everyone/thing and bring in a newer plane
with a larger payload capacity – a bigger belly, in other words. This
took about 4.5 hours and meant that the first flight to arrive in
Manzanillo came from Montreal. Because of the delay, however, the Dec. 6
Toronto passengers are entitled to compensation in the form of a $125
CAD monetary refund or a $225 voucher. [To my Dec. 6 clients: Please check your email for instructions on how to submit a claim, if you haven't done so already.]
Rumors and speculation circulated as to why the plane was overweight.
Was somebody just bad at math? Did a lot of people show up with extra
luggage that hadn't been booked in advance? Although Sunwing now seems
to be following the WestJet protocol of not weighing carry-on bags, in
my observation, I don't think that was the cause. The delay was annoying
but, in the end, it was a minor hiccup and, happily, I have a voucher
for my next trip!
Upon our eventual arrival at the Manzanillo airport, we were greeted
with great hoopla! There were musicians, dancers, stilt walkers,
entertainers and TV crews – the return of Sunwing flights to the
province made the national news in Cuba. The reopening of Club Amigo
Marea del Portillo was truly a BIG deal. After a surprisingly fast and
smooth bus ride to the resort, the celebration continued, complete with
music, welcome cocktails, many hugs and face-splitting smiles!
The 2nd hiccup was due to the ongoing renovations. Part of the Marea
section is still under construction and that hotel was not quite ready
for occupancy on Dec. 6. Those who had been booked in the beach-level
hotel had their accommodation upgraded to cabañas or Superior rooms in
the Farallón hotel. Although the Farallón was absolutely gorgeous and
the view is incredible, not everyone was pleased; some people really wanted to be in the Marea section, no matter what.
Those with mobility issues were given rooms on the Farallón's lobby
level (2nd floor). Food was available at the newly expanded snack bar
near the pool, as well as in the á la carte restaurant. If required,
meals could be brought down from the buffet for those who can't manage
stairs, I'd been assured in advance. Future plans for the resort include
the installation of a "scenic elevator," according to the incoming
manager, Abel Carcur. No timeline for this has been given but, judging
by how quickly he seems to get other things accomplished, I would guess
it will happen sooner rather than later. We'll see!
Anyway, as the days clicked by, people were moved into the Marea hotel
just as soon as room renos were finished – if they wanted to move! One
couple in my group, who had booked a full month, ended up in the
Farallón instead of their usual Marea hotel room and, although they
could have moved down the hill, they opted to remain where they were. I
think more than a few people will choose the Farallón in the future!
By the second week, the main Marea dining room was ready for use as the
venue for the Repeaters' Dinner. Work continues to be done in that
section as fast as possible, but there's a lot to do. One of the biggest
parts of the overall project is the construction of a floor atop the á
la carte restaurant, dwarfing the stage. This will be a disco! In fact,
another change that's afoot, once Blue Diamond fully takes over, is to
make the Marea section into a music and party zone. The Farallón will
become the more sedate and upscale hotel of the two. [I hope to be able to provide more details about these pending changes later.]
Hiccup #3 pertained to WiFi. At first, people were told they would need
to pay for WiFi and different prices were given. The most commonly
quoted rate was $0.21 USD/hour, which needed to be paid with a Canadian
credit card. Seriously! However, Sunwing's website clearly stated that
WiFi was free throughout all their resorts in Cuba. Naturally, this was
brought to the attention of Elena, the onsite Sunwing rep., as well as
the management team. Abel quickly rectified the situation. In short
order, WiFi was free and refunds were being offered to people who had
already paid. [NOTE: This service is provided in blocks of 3-5 hours
and, if you leave it "on," you will quickly burn through the allotment
and have to go back to the lobby desk to have another block of time
activated. I would recommend flipping your internet access "off" or
switching to airplane mode when not using it.]
Food
is another thing people are always concerned about, of course. On the
first night, we were served an elegant meal by the Farallón pool,
complete with artfully arranged lobster and steak entrées. Throughout
the remainder of my two-week stay, I ate shrimp, fish, chicken, pork and
beef. And yes, I had some bacon for breakfast! Overall, I would say
they were not lacking in meat. There were sufficient vegetables and
fruit, too, but not as much variety as one may prefer. For example,
leafy greens were rarely available but, if you like beets, you'll be
pleased.
Sometimes, when I arrived late to the buffet, I discovered sausage and
cabbage in several of the covered trays; I suspect they ran out of other
things and didn't want the trays to be empty. They temporarily ran out
of a few key items, such as butter, but there was certainly no shortage
of delectable desserts, pastries and bread. The person or team in charge
of baking is doing a top-notch job. And, for those who will want to
know, the toaster was working beautifully. All in all, I never left the
table hungry!
What haven't I covered yet? Entertainment! The music is excellent, as
always, and most of the musicians will be familiar to anyone who's
visited this resort before. Quite a few members of the animation team
have returned and they've been joined by some new folks, all of whom are
working hard to keep everyone highly entertained. Most of dancers are
new to the resort, and they're very talented. Also new is an aquatic
ballet team from Bayamo instead of Santiago, as before. Since they don't
have so far to travel, they are able to present water shows every week,
which is delightful!
I would be remiss if I didn't at least briefly mention the beach, Cayo
Blanco and other excursions. The beach in front of the hotels is being
rehabilitated. Mother Nature apparently decided to move most of the sand
to one big pile at the east end of the beach, effectively closing the
river's mouth. Workers are cleaning the beach daily and hauling loads of
sand back to where the humans would prefer to have it. More palapas and
other structures for shade are being built, as well as a new beach bar
below the Farallón.
Regarding
excursions, in my view, the land-based tours are reasonably priced,
given the current cost of fuel in Cuba. In December, most people seemed
to be going on excursions by "Jeep" rather than bus and, in that
scenario, the driver serves as guide. On the sign you'll see five
different options but, if you're interested in going somewhere else, I
would encourage you to ask – it may be possible to customize a tour!
I wasn't able to take a ride on the resort's fancy new boat during my
Dec. 6-20 stay but it looks nice. The general consensus seems to be that
the rates for a day at Cayo Blanco and the Sunset Cruise are a bit
high; keep in mind that all prices are in USD and must be paid with a
credit card. Interestingly, during the first week, Cayo Blanco cost $85
but, by the second week, it had gone up to $90. The Sunset Cruise
increased by $1 from one week to the next. Perhaps they'll lower the
rates later!
On a related note, I found out during my second week that people can now buy a pre-loaded Bandec credit card at the bank kiosk in the Manzanillo de Cuba airport. That's important to know if you only have credit cards linked to U.S. banks. So, American tourists who want to visit Cuba can use their greenbacks to buy these Bandec cards, which can then be used for excursions and shopping at government stores, including the resort's little tienda.
Oh,
yes, that reminds me... you can pay with cash at the craft market that
has been set up near the round-about at the resort entrance. Most
vendors will accept either USD or CAD. In the future, a more permanent
craft market will be built along the road between the two hotels, Abel
has told me. As well, in that same stretch of road (west of the dive
shop), a new ranchon will soon be ready for use and, hot on it's heels, a
spa will be constructed next door. The spa will include massage and
aromatherapy services and, possibly, a tattoo studio. It will be fun to
see how all these excellent plans evolve!
One final "hot tip" for those who want to book a special room at the
Marea hotel in the coming year: ask about room #127. It will have a
private Jacuzzi-style bath adjacent to the back door! Woohoo!
Well, I think this has become a pretty comprehensive trip report! There
are a few rumors floating around about other pending changes at our
beloved second home and, when I have confirmation of the details, I'll
let you know.
Bye for now!
~ Jenny
5 Jan 2024
MZO return made the national news!
The return of flights from Canada to Manzanillo de Cuba on Dec. 6, 2023, made the national news in Cuba!
Although the Sunwing flight from Toronto was supposed to arrive first, a delay in departure meant that the Montreal flight had that honor instead. Nonetheless, there was great fanfare for both planes at both the Sierra Maestra Airport and the Marea del Portillo resort complex. At the airport, we were greeted by numerous resort staff members and musicians, as well as dancers on stilts and otherwise. The return of tourists to the province was truly a joyful celebration!
Here are some Facebook posts by my friend Juanita Noryis Perdomo Larezada, a Cuban journalist, and a selection of the photos she shared. [NOTE: She posted in Spanish but the following is the English translation provided by Facebook. Although the grammar may not be perfect in the translation, I'm confident that Juanita's Spanish is impeccable.]
-----
FIRST POST:
December 6th, 2023. A lot of excitement is hosted at the Marea del Portillo Hotels & Resorts CUBA resort - Farallón and it's not for less. After four years of being "inactive," this charming tourist product from Cubanacan Hoteles is about to restart its operations.
The flight from Toronto should land at Sierra Maestra Airport in Manzanillo at about 2:35 pm, the passenger claimed on Facebook Jenny Cressman. According to her, the plane was delayed a bit, but they maintained the same joy of arriving at the resort that many Canadians consider their second home.
The longing for that magical setting is about to end, at least for the two flights out of Toronto and Montreal.
Huge happiness is also enjoyed by the workers of the complex, who return to their jobs, after a long wait. Congratulations also to Manzanillo airport managers and employees. Thank you, in addition, to Canada, for continuing to love Cuba, and especially to Lessner Gomez Cuba Tourism Advisor in Toronto.
Luck is thrown out. May this second half be better than the success of before 2019. Let quality be the best host.
If tourism wins, we all win, it's not mouth, it's
common sense. Ministerio de Turismo de Cuba.
-----
SECOND POST:
Tourism is back to Pilon. Canada arrived on the wings of Sunwing, the airline that brings the most vacationers to Cuba. This is a big event for a small village in the province of Granma. Tourism is life, livelihood, culture, tradition there. It's also the return of tourists who love Marea del Portillo Hotels & Resorts CUBA like their own family.
The joy is immense for workers, visitors and town. Tourism is oxygen for Pilón, and it is, also, encounter, hug. I share the happiness of the Tidal people... At last, tourism became a customer, hopefully forever. Ministerio de Turismo de Cuba Cubanacan Hoteles Nancy Virgen Estrada Milanes Lessner Gomez.
[Some photos were provided by Bayamo Radio.]
-----
SELECTED PHOTOS FROM BOTH POSTS:
I recognize several people from the resort staff, even if only from the back! The tourists in these photos are probably from the Montreal flight.
The Farallón del Caribe hotel looked glorious! Although I usually stay in the beach-level Marea section, it was nice to be so graciously accommodated in the Farallón for a change.
31 Dec 2023
Here's to a bright and beautiful 2024!
28 Dec 2023
Please stand by for my trip report
FULL CUBA TRIP REPORT COMING SOON! Meanwhile, here's a teaser...
21 Sept 2023
NEW prices for Dec. 13 Marea group!
I now have new & improved prices!!! (see UPDATE below)
It has been a bit of a challenge to get prices for my proposed Dec. 13 group trip to Marea del Portillo. Let's just say technology is not my friend these days – neither my own nor Sunwing's. They "upgraded" their website and there have been a few bumps in the road. Anyway, the prices are good, so let's go!
NEW DEADLINE: 10 people need to sign up by Oct. 10 for this group to fly.
If you've received an email from me about this trip, please respond a.s.a.p. to let me know if you want to go or not. If you haven't received my email but want to go, contact me immediately! [jennicacuba@gmail.com]
To book, I need a photo of your passport and your contact information (phone number, email and mailing address) and, of course, your credit card data for the payment. Since we are so close to the deadline, FULL payment is required.
Please note that, if you have to cancel, you will receive a voucher for the full payment, as long as you have Sunwing's Worry Free cancellation insurance. For $50, you can cancel up to three days before the trip leaves.
I will already be at Marea del Portillo, so this group will meet me there!
~ Jenny